Privacy Policy

Maintaining privacy of customers is always a top priority at Now Now Express.
We take all the precautions to protect your information.
We request you to go through our Privacy Policy below that covers how we collect, use, share, disclose, transfer and/or store your personal information. 

Personally Identifiable Information.

The term ‘personally identifiable information” refers to information that identifies, or that can reasonably be linked to, an actual natural person (that’s a real, named human being).

The term “information” refers to all types of information, including personally identifiable information.

Your use of any of our digital properties (for simplicity, we will call our websites and mobile apps “digital properties” throughout this policy) is subject to the specific terms of use for that digital property. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions. 

By visiting Now Now Express, you are accepting the practices described in this Privacy Notice. 

Frequently Asked Questions About Privacy:

  1. Does Now Now Express collect your personal information?
  2. Does Now Now Express use cookies to collect information?
  3. How Personal Information about Customers is used?
  4. Examples of Information Collected
  5. Does Now Now Express share the personal information you’ve provided?
  6. Does Now Now Express collect information about children?
  7. What is the accuracy of the Personal Data provided to Now Now Express?
  8. What are your rights?
  9. How do I opt-out of receiving marketing communications from Now Now Express?
  1. Does Now Now Express collect your personal information?
    Now Now Express collects personal information such as your contact information (name, e-mail address), billing/shipping information (shipping address), or your personal preferences (product wish lists, hobbies, likes and dislikes about the products we sell). We use the information we collect to process orders, returns, exchanges, etc., as well as to deliver and/or install products, track, confirm and manage online orders.
  2. Does Now Now Express use cookies to collect information?

Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide features to make your navigation experience unique and targeted.

Like many other websites, we also collect information through “cookies” and other automated means. Cookies are small bits of data that a website may save to your browser, and which then may be stored on your hard drive. The information we collect from cookies may include your IP address, browser and device characteristics, referring URLs, and a record of your interactions with our websites. We use cookies to create a more personalized shopping experience on our websites.

The acceptance of cookies is not a requirement for visiting the Site. However, we would like to point out that the use of the ‘basket’ functionality on the Site and ordering is only possible with the activation of cookies. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the Site and they are stored by your Internet browser on your computer’s hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or want to enter, the Site. We only use cookies for your convenience in using the Site (for example to remember who you are when you want to amend your shopping cart without having to re-enter your email address) and not for obtaining or using any other information about you (for example targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the Site. Please accept our assurance that our use of cookies does not contain any personal or private details and are free from viruses.

Now Now Express uses Google Analytics for marketing and personal data optimisation purposes. Now Now Express also uses Google Digital Marketing to propose targeted offers.

  1. How Personal Information about Customers is used?

User data may be shared with Now Now Express providers to improve order processing and customer service.
It may also be used both for marketing research purposes and customer relation management, it being specified that some of those providers are not located in the European Union.

Information we collect is used for a variety of purposes, including activities such as: processing transactions, helping our guest relations representatives resolve issues, identifying fraud and improving our services.
In addition, information we collect improves your experience by delivering more personalized interactions and advertising in digital (e.g., mobile app, other online sites) and social media (e.g., Facebook, Pinterest), as well as TV and Video platforms.

We also use your information for reporting and analysis purposes. We examine metrics such as, how you are shopping on our website & mobile applications, the performance of our marketing efforts and your response to those marketing efforts.

   Purpose of using your information is to :
(including but not limited to marketing)

  • Deliver coupons, mobile offers, newsletters, receipt messages, emails, mobile messages, targeted advertising and social media notifications
  • Provide interactive features of the website or mobile applications, such as product reviews or Weekly Ad, send marketing communications and other information regarding products, services and promotions
  • Administer promotions, surveys, and focus groups
  • Cross-context and cross-device linking
  • Interest based advertising
  • Improve guest experiences
  • Conduct research and analysis
  • Perform other business activities as needed, or as described elsewhere in this policy

Product and Service Fulfillment

  • Fulfill and manage your purchases, orders, payments, and returns/exchanges
  • Respond to requests for information about our products and services in our stores, on our websites or mobile applications, or to otherwise serve you
  • Connect with you regarding guest service via our contact center, guest service desk, or on social media or internet chat platforms. Chat functionality allows our Guest Relations specialists to see what a guest is typing before hitting the send button. This allows for quicker response time as our specialists anticipate questions.
  • Provide services such as Gift Registry or a shopping list
  • Manage subscription services, including order management, billing, improving reorder experiences, communicate with you about your subscription, and offer other products and services that may be of interest to you
  • Fulfill benefits associated with use of our services, such as delivery of Welcome kits, to award and redeem points through our loyalty programs, etc.
  • Administer sweepstakes and contests
  • Conduct a transaction where we collect information required by law (for example, pseudoephedrine or age-restricted purchases)
  • Allow you to redeem offers, search for products and check availability, check prices, provide product ratings and reviews, track your orders.

User Experience Information

In order to improve online and mobile shopping experiences, help with fraud identification, and assist our guest relations representatives in resolving issues guests may experience in completing online purchases, we use tools to monitor certain user experience information; including login information, IP address, data regarding pages visited and ads clicked, specific actions taken on pages visited (e.g., information entered during checkout process), browser and device information.

Social Media

Now Now Express engages with guests on multiple social media platforms (e.g., Facebook, Twitter, and Pinterest). If you contact us on one of our social media platforms, request guest service via social media, or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this privacy policy as well as the privacy policy of the social media platform you use.

Social Media Ads

We may display targeted ads to you through social media platforms.  These ads are sent to groups of people who share traits such as likely commercial interests and demographics.  For example, we may target guests who have expressed an interest in shopping for groceries, cosmetics, clothing, etc.  See the policies of each social media platform for additional information about these types of ads.

Prevention of Fraud and Other Harm

Prevent fraudulent transactions, monitor against theft and otherwise protect our guests and our business (e.g., product recalls)

Legal Compliance

For example, assist law enforcement and respond to legal/regulatory inquiries

  1. Examples of Information Collected:
  • Information you give us: You provide most such information when you search, buy, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; place an order through Now Now Express or one of our third-party sellers; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us) or Your Profile; communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; people to whom purchases have been shipped, including addresses and phone number; e-mail addresses of your friends and other people; content of reviews and e-mails to us; personal description and photograph in Your Profile; and financial information, including Social Security and driver’s license numbers.
  • Automatic information: Examples of the information we collect and analyse include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features like Top Sellers; the full Uniform Resource Locator (URL) clickstream to, though, and from our Web site, including date and time; cookie number; products you viewed or searched for; and the phone number you used to call our 800 number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our Web site for fraud prevention and other purposes. During some visits, we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.
  • Mobile: Most mobile devices provide users with the ability to disable location services. Most likely, these controls are located in the device’s settings menu. If you have questions about how to disable your device’s location services, we recommend you contact your mobile service carrier or your device manufacturer.
  • Information from other sources: Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfilment, advertising, or other services; search term and search result information from some searches conducted through the Web search features.
  1. Does Now Now Express share the personal information you’ve provided?

We may share your information with third parties to perform services on our behalf, such as fulfilling orders, delivering packages, servicing products, etc.

At times, we may be required to share personal information to comply with the law, a court order, regulation or subpoena.

  1. Does Now Now Express collect information about children?

We are committed to protecting children’s privacy on the Internet and we do not knowingly collect personal information from children under the age of 13.

  1. What is the accuracy of the Personal Data provided to Now Now Express?

   You declare and guarantee that you are the owner or have the necessary rights on the       content that You transmit to Us; that at the date of its transmission

  • The content is exact and true
  • The use of the content does not contravene any of our policies and will not be damaging to any third party (i.e. that the content is not defamatory)

  1. What are your rights?

If you are concerned about your data you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage, you also have the right to ask us to stop using your personal data for direct marketing purposes.

  1. How do I opt-out of receiving marketing communications from Now Now Express?

If you no longer wish to receive marketing communications, let us know by using whichever of the following methods is appropriate under the circumstances:

Send an e-mail with your request and current contact information to [email protected] 

Call: (470)-209-0174 

For mobile marketing, you may opt-out by following the instructions provided in the text messages you receive.

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