1. Is it necessary to have an account to shop on Now Now Express?
Yes, it’s necessary to log into your Now Now Express account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security. You’ll have access to a personalized shopping experience including recommendations and quicker check-out.
2. How do I create an account on Now Now Express?
To sign in or register, you simply need to click on My Account section on our homepage or you can click on My account.
To start shopping, you just need to register your email ID with us.
When you revisit Now Now Express after registering, you can either use the password which we automatically generated and sent to you via email or you can change it by clicking on ‘edit your password and account details’ on your dashboard.
You can also go to https://nownowexpress.com/my-account/edit-account/
3. What are the various payment methods I can choose from, to make payment for my order?
You can make payment for your order using any of these payment methods, currently available on our website- PayPal, Discover, American Express, MasterCard & Visa.
4. How do I post a review or see reviews from other customers who have used your services?
Now Now Express has already been listed on Google My Business. You can read all the reviews and even post your own opinion about our services on our Google My Business page here: https://g.page/nownowexpress/
We also send regular emails to all our customers to give us reviews on Google, so you can read them all.
5. Which delivery party do you use to deliver the goods on the ground in Nigeria? Do you check the authenticity of that delivery partner?
We have come up with a completely operations-intensive solution to deliver goods in Nigeria.
Currently, our logistics and delivery partners include DHL, Max Delivery Nigeria, Kwik, Deeski and multiple local delivery agents. We look forward to adding more logistics and delivery partners/agents in our endeavor soon.
So, instead of waiting for just one specific delivery partner, our team of operations works 24 hours to coordinate with the best delivery partner, who will take minimum time to ship the product to your desired address.
When you fill our address details page, you will be able to notice that we pinpoint the shipping location through a big repository of a local database. According to the local address chosen by the customer, a specific delivery agent is assigned to deliver the products in that specific region.
6. How can I monitor where the package is during shipment? Do you provide any tracking number?
Every single order has a unique tracking number (which we refer to as ‘Order Code’). Once you place an order, you can view the order code by going to your dashboard and clicking on ‘Orders’ or you can use this link: https://nownowexpress.com/my-account/orders/
7. If I order more than one item, will all my products arrive at the same time, on the same day?
If you are ordering multiple products from a single seller, then all your products may get delivered together on a similar time and date. But if your order consists of products from different sellers, the arrival time and date of various products may vary, depending upon how fast numerous sellers are able to fulfill your multiple orders.
8. Can I change my shipping address after I have placed my order?
You can request for your order to be delivered to a different address within the same region or city before your order is shipped. Please contact our Customer Service call center at 470-209-0174 or contact us here for more information.
If you want to change the shipping address to a different region or city, we will have to cancel and repurchase your original order.
9. I ordered multiple items but I have received only one item so far. What’s going on?
Items sourced from different sellers are shipped separately to make sure that there is no delay in the fulfillment of your order. Be rest assured that you will get all your items within the delivery period stated on the product pages of those items.
10. My beneficiary missed their delivery. What happens now?
We will attempt to deliver your order again for the next working day. We will try to deliver a total of 3 times before canceling your order.
11. Will my beneficiary be contacted before delivering the package to the intended location?
Yes, our fulfillment partners will contact your beneficiary to confirm your availability and exact location.
12. I have a complaint about the delivery rider who came to deliver my order. What should I do?
We apologize for the inconvenience that this brings, please get in touch with our Customer Service call center at 470-209-0174 or contact us here so we can make things right.
13. Why do I see different prices for the same product?
You could see different prices for the same product, as it could be listed by many sellers.
14. Is the installation of electronic products offered?
Installation may be offered for certain items by the sellers, either through the brand manufacturer or an authorized service provider. Please check the individual product page to see if these services are offered for the item.
15. What does ‘Pre-order’ or ‘Forthcoming’ mean?
Items marked as ‘Preorder’ or ‘Forthcoming’ are expected to be released soon and you can pre-book them with sellers. Such items will be shipped after their official release by the seller with whom you’ve pre-booked them.
16. Do sellers on Now Now Express ship internationally?
Currently, sellers on NowNowExpress only ship to and within Nigeria, we are constantly adding new sellers to our site and we expect to have a segment of our community who ship internationally in the near future.